Vali Incorporated
  • Fort Belvoir, VA, USA
  • Full Time

Summary Description:

Vali, Inc. is seeking a Help Desk/Training Specialist/Manager. This position will provide support of the Defense Threat Reduction Agency (DTRA). Contingent upon contract award.

Duties and Responsibilities:

  • Creating/Maintaining help desk operational and training materials, document issues received via phone, email, and in person in a ticket tracking system, escalate issues to DAI PMO (DLA) help desk as needed, assist with reporting metrics and recommend focus areas for training, assist with user account management, assist with workload management and ensure proper personnel coverage during core help desk hours with proper skill set, participate in testing events and implementation of new capabilities, support updates to the DTRA1 DAI intranet site, and provide DAI reporting support.
  • Provide training to the DTRA DAI users to ensure that that are fully capable of independently accessing and operating DAI for their job functions. 

 Required Qualifications:

  • Bachelor's degree in Business or related financial discipline.
  • Minimum of 2+ years of experience related to DAI or Oracle experience
  • Demonstrated experience and ability to work in fast pace environment

Preferred Qualifications:

  • Bachelor's or Masters' degree in Business or related discipline.
  • CDFM, Project Management Professional (PMP) and/or CPA desired. 

Equal Opportunity Employer / VEVRAA /ADA:

Vali, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. As part of the company's equal employment opportunity policy, Vali, Inc. will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.  

If you are an individual with a qualified disability or a disabled veteran, you have the right to request a reasonable accommodation; if you are unable or limited in your ability to use or access, Vali, Inc's website as a result of your disability. You can request a reasonable accommodation by contacting Human Resources at (256) 327-9300 or hr@valicorp.com

Vali Incorporated
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